Privacy Policy for Gigaquest Infotech Private Limited
Effective Date: 21-May-2026
Gigaquest Infotech Private Limited (“we,” “us,” “our” or “Gigaquest Shop”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our website gigaquestinfotech.in (“Site”).
By accessing or using the Site, you consent to the collection, storage, and processing of your personal information as described in this Privacy Policy.
Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect different types of information when you use our Site, create an account, or interact with our services.
1.1 Personal Information
When you create an account, place an order, or contact us, we may collect the following personal information:
Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Information (credit/debit card details, UPI, or wallet payments such as Paytm, Razorpay, etc.)
Account Credentials (user ID, password)
1.2 Non-Personal Information
We may automatically collect certain technical and usage information such as:
IP Address
Browser Type and Version
Device Information (operating system, device type, screen resolution)
Approximate Location (based on IP address)
Cookies and Tracking Technologies
1.3 Transaction Data
When you purchase products through our Site, we may collect:
Order details and order history
Transaction amount
Shipping and delivery details
Payment status
2. How We Use Your Information
We use your information for the following purposes:
2.1 Providing Services
To process orders and payments
To deliver products and services
To provide customer support
2.2 Communication
To send order confirmations and shipping updates
To respond to customer inquiries or complaints
2.3 Personalization
To personalize your shopping experience
To recommend relevant products or services
2.4 Security and Fraud Prevention
To detect fraudulent transactions
To protect our platform, systems, and users from unauthorized access
2.5 Legal and Regulatory Compliance
To comply with applicable laws, taxation rules, and regulatory obligations
To enforce our Terms and Conditions and resolve disputes
2.6 Marketing and Promotions
With your consent, we may send promotional offers, newsletters, or marketing communications. You can opt out of these communications at any time.
3. Sharing of Information
We may share your information with trusted third parties in the following situations:
3.1 Service Providers
We may share information with service providers who assist with:
Payment processing
Website hosting and infrastructure
Logistics and delivery services
Analytics and marketing services
Security and fraud detection
These providers are obligated to protect your data and use it only for the services they provide.
3.2 Sellers and Fulfillment Partners
To complete your purchase and deliver products, we may share necessary information such as your name, contact number, and delivery address with logistics or fulfillment partners.
3.3 Legal Obligations
We may disclose personal information if required by law, court order, regulatory authority, or government request.
3.4 Business Transfers
If Gigaquest Infotech Private Limited undergoes a merger, acquisition, restructuring, or asset sale, your personal information may be transferred as part of that transaction.
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Generally:
Account information is retained while your account remains active.
Usage and analytics data may be retained for a shorter period to improve services.
Once data is no longer required, it will be securely deleted or anonymized.
a. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
b. Personal Information: We will retain your personal information for optimization and user experience as long as your account is active or as needed to provide you with services.
c. Usage Data: We may retain usage data for 7 to 21 days to analyze trends and improve our services.
d. When your information is no longer needed, we will securely delete or anonymize it.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (such as pixels and web beacons) to:
Improve user experience
Remember login preferences
Analyze traffic and usage patterns
Provide relevant advertisements
You may control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal data, including encryption and secure payment gateways.
However, no internet transmission or storage system can be guaranteed to be 100% secure. Users are responsible for protecting their account credentials and notifying us immediately of any unauthorized access.
7. Your Rights and Choices
Under applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act), you may have the following rights regarding your personal data:
7.1 Access and Correction
You may request access to the personal data we hold about you and request corrections if the information is inaccurate or incomplete.
7.2 Withdrawal of Consent
Where data processing is based on consent, you may withdraw that consent at any time.
7.3 Data Deletion
You may request deletion of your personal data, subject to legal or regulatory retention requirements.
7.4 Opt-Out of Marketing
You may unsubscribe from marketing communications using the unsubscribe link in emails or by contacting us.
7.5 Data Portability
Where applicable, you may request a copy of your personal data in a structured format.
Requests may be submitted through the contact details provided below.
8. Third-Party Links
Our Site may contain links to third-party websites or services. These websites have independent privacy policies, and we are not responsible for their practices. We encourage users to review the privacy policies of any external websites they visit.
9. Children’s Privacy
Our services are intended only for individuals aged 18 years or older. We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a person under 18 years of age, we will take reasonable steps to delete such information.
10. Compliance with Indian Data Protection Laws
This Privacy Policy is designed in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws governing the processing and protection of personal data.
11. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our services. Any updates will be posted on this page with the revised Effective Date.
Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Grievance Officer
In accordance with applicable laws including the Digital Personal Data Protection Act, 2023, the contact details of the Grievance Officer are provided below.
Grievance Officer:
Gigaquest Infotech Private Limited
Address:
Office No 614, Vishal Tower, District Centre Janak Puri, New Delhi-110058
Email: info@gigaquestinfotech.in
Phone: +91-9111894127
